FAQs

If you have a group of five rooms or more, please contact our Group Sales Manager:

Ashley Austin
Director of Sales
ashley@sunmountainlodge.com

Notice of cancellation must be given 21 days prior to arrival date or the guest is responsible for the entire stay. No-shows are treated as cancellations.

Guest Requirements

Guests must pre-register their dog before arrival. These reservations are available by phone, and our reservations department looks forward to ensuring you and your four-legged family member enjoy the best stay possible.  Reservations with pets must be booked by phone at 509-996-2211 option 1.
It is mandatory to get prior approval if you are bringing a pet or service animal. Pet fees do apply. If found with a non-approved pet in a room or cabin, a minimum fee of $250 will be charged to your account. This must be disclosed before arrival to the property as only select rooms and cabins are pet friendly.

Pet Guidelines

Sun Mountain Lodge has crates available for use (based on availability), food and water bowls, and maps with pet-friendly trails.

• We have designated pet-friendly rooms in the Gardner and Robinson buildings as well as select Patterson Lake Cabins.
•  Pets must be included in your reservation booking information.
•  Contact the reservations department at 509-996-2211 option 1,  to book a reservation with a pet.
•  A $75.00 pet fee per night is required.
• Advanced notice is required to keep other rooms and cabins allergen-free. No exceptions.

Terms & Conditions

•  Pets must be fully trained and on a leash at all times.
•  Pets are not permitted on any furniture or beds.
•  Guests must sign a waiver/pet agreement at check-in, agreeing to uphold the guidelines of Sun Mountain Lodge’s pet policy
•  Pets are not allowed in food & beverage outlets, lobby area, pool areas (except guide dogs and registered service animals).
•  When leaving the pet unattended, it must be in a pet carrier or crate. Crates are available for rent based on availability.
•  Any disturbances, such as barking, must be curtailed to ensure other guests are not inconvenienced. Persistent barking may result in being asked to check-out.
• Guests are limited to the pre-assigned pet-friendly room or cabin. Call before booking online to ensure a pet friendly accommodation is available for the requested dates of stay.

Pet Policy Guidelines

•  Pets must be leashed at all times.
•  The pet owner must be present when any staff member is in the room.
•  Guests are responsible for cleaning up after their pet on the property and in the surrounding area.
• Guests are responsible for all property damage, additional cleaning, or personal injuries resulting from their pet, beyond the non-refundable deposit.

This policy ensures that our K-9 guest does not access other rooms or cabins, helping to keep other accommodations allergen-free for guests. We appreciate your assistance in making Sun Mountain Lodge a great place for all our guests.

 Service Animals and Pets

 While we welcome your four-legged family member, the State of Washington does permit us to ask what service your animal performs for you. We expect Service Animals, Emotional Support Animals and Pets to be well behaved, and on a leash at all times. We strive to provide an environment that gives our guests quiet relaxation, and barking, failing to clean up after your pet, or illicit use of trails is disruptive and will not be permitted.

Pets are not allowed at the main Sun Mountain Lodge facilities.  Boarding is available, contact Aspen Kennels.

Please contact Reservations at (509) 996-2211 or email sunres@sunmountainlodge.com

Please contact Reservations at (509) 996-2211 or email sunres@sunmountainlodge.com

Yes. Please contact Reservations at (509) 996-2211 or email sunres@sunmountainlodge.com

Yes. Our policy is to charge your credit card for the first night’s lodging with the balance collected the first day of scheduled stay.

Sun Mountain Lodge charges a $23 per room per night resort fee.  A portion of this fee supports the Shafer Museum in Winthrop.

Yes, Sun Mountain Lodge does offer ADA-compatible guest rooms and conference facilities.

Of course. Vegetarian and Vegan options are always available. We also have menu options that are gluten-free.

Our guest rooms are television-free. We also have widescreen televisions available in the Bar and Grill and in the sitting room located directly across from the Wine Cellar. Many major sporting events are viewable in the ballroom.

The North Cascades periodically experience low air quality due to fires in the Pacific Northwest.

You can track air quality here: PurpleAir

Track wildfires here: InciWeb