Employment

Job Summary:

The Night Auditor at Sun Mountain Lodge plays a crucial role in ensuring the financial accuracy and smooth operation of the Lodge during overnight hours. This position is responsible for handling various financial transactions, reconciling accounts, and providing exceptional guest service, all while maintaining the highest level of professionalism and confidentiality.

Key Responsibilities:

Financial Duties:

• Conduct the nightly audit process, including balancing and reconciling all resort revenue streams, such as room revenue, food and beverage, and other outlets.
• Verify the accuracy of all guests transactions, including room charges, cash payments, credit card transactions, and discounts
• Prepare and distribute daily financial reports and summaries to the management team.
• Address discrepancies or errors promptly and report them to the appropriate department.

Guest Services:

• Provide a warm and welcoming environment for late-arriving and departing guests, offering assistance and answering inquiries as needed.
• Handle check-ins and check-outs for guests arriving or departing during the night shift.
• Respond to guest requests and concerns, resolving issues or escalating them to the appropriate department when necessary.

Security and Safety:

• Monitor the security cameras and ensure the safety and security of guests and the property during the night
• Conduct routine safety checks and report any suspicious activity or incidents to the proper authorities

Administrative Tasks:

• Update and maintain guest records and reservations in the property management system
• Assist with the preparation of the daily schedule for housekeeping and maintenance staff.
• Perform various clerical duties such as answering phones, responding to emails, and handling paperwork

Cash Handling

• Safely handle cash, checks, and credit card transactions
• Prepare cash deposits and ensure the accuracy of cash drawer balances.
• Follow resort policies and procedures for secure cash handling and reporting.

Communication

• Maintain effective communication with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Relay important information to the daytime front office team and management.

Compliance and Reporting:

• Ensure compliance with all resort policies, procedures, and industry regulations.
• Prepare and submit required financial and operational reports to management.

Qualifications:

• High school diploma or equivalent; college coursework in accounting or hospitality is a plus
• Previous experience in night audit, accounting, or front desk operations is preferred
• Proficiency in property management systems and accounting software.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and handle responsibility during night shifts.
• Basic knowledge of security protocols and emergency procedures.

The Night Auditor plays a pivotal role in maintaining the financial integrity of the resort while ensuring guest satisfaction during the late-night hours. This position requires a diligent and responsible individual who can balance financial tasks with excellent guest service skills. If you are someone who thrives in a nighttime environment, values accuracy, and enjoys providing exceptional service, we welcome your application to join our team. https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=F43B4E61E124ED73FEB2988885095F31&fromClientSide=true

As a Massage Therapist at Sun Mountain Lodge, you will be responsible for providing professional and therapeutic massage services to guests in a luxurious spa setting. You will play a key role in ensuring the comfort, relaxation, and overall satisfaction of our guests through various massage techniques and treatments.

• Provide Massage Services: Deliver a range of massage therapies, including Swedish, deep tissue, sports, hot stone, and aromatherapy, tailored to guest needs.
• Guest Consultation: Assess guests’ needs, preferences, and health conditions to recommend appropriate treatments.
• Maintain Treatment Areas: Ensure that all treatment rooms and areas are clean, well-organized, and stocked with necessary supplies.
• Product Knowledge: Maintain up-to-date knowledge of spa products and services to answer guest inquiries and upsell treatments.
• Client Records: Accurately document guest information and treatment details, maintaining confidentiality and professionalism.
• Adherence to Protocols: Follow all spa and resort protocols and procedures, including health and safety guidelines.
• Customer Service: Provide exceptional customer service, ensuring a relaxing and enjoyable experience for all guests.
• Team Collaboration: Work closely with other spa professionals, including estheticians and front desk staff, to ensure a seamless guest experience.

Qualifications:

• Licensure: Current state licensure as a Massage Therapist.
• Experience: Prior experience as a Massage Therapist in a spa or resort setting is preferred.
• Skills: Proficiency in various massage techniques, strong communication skills, and a customer-oriented approach.
• Physical Stamina: Ability to stand for extended periods and perform physical tasks associated with massage therapy.
• Professionalism: High standards of personal grooming and a strong commitment to maintaining a professional demeanor at all times.

Benefits:

• Commission only
• Opportunities for professional development and continuing education.

Work Environment:

Sun Mountain Lodge offers a serene and picturesque environment, nestled in the heart of the mountains. Our spa is a tranquil retreat where guests come to relax, rejuvenate, and enjoy unparalleled service.

Please submit your resume to https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=94693&clientkey=F43B4E61E124ED73FEB2988885095F31

Sun Mountain Lodge is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are treated with respect and dignity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We encourage candidates from all backgrounds to apply and believe that a diverse workforce enhances our ability to meet the needs of our customers and communities we serve.

Sun Mountain Lodge is seeking a friendly, enthusiastic, and detail-oriented Gift Shop Clerk to join our team at Sun Mountain Lodge. As a Gift Shop Clerk, you will be the face of our retail operations, assisting guests in selecting the perfect souvenirs and gifts, maintaining the shop’s appearance, and ensuring a high level of customer satisfaction. This role requires excellent customer service skills, a passion for retail, and the ability to work in a fast-paced environment.

Key Responsibilities:

Customer Service:

• Greet and assist guests in a warm, friendly, and professional manner.
• Provide product information, suggestions, and recommendations to help guests find what they are looking for.
• Handle customer inquiries and resolve any issues or complaints efficiently.

Sales & Transactions:

• Process sales transactions accurately using the point-of-sale (POS) system.
• Manage cash and credit card transactions, ensuring proper handling and recording.
• Upsell and promote store specials, seasonal items, and new arrivals to boost sales.

Inventory Management:

• Assist in receiving, unpacking, and organizing merchandise.
• Restock shelves and displays to ensure a well-maintained and visually appealing store.
• Monitor inventory levels and report low stock or out-of-stock items to the manager.

    Store Maintenance:

• Keep the gift shop clean, organized, and presentable at all times.
• Arrange merchandise displays attractively to maximize sales potential.
• Ensure all products are tagged, priced, and correctly displayed.

Team Collaboration:

• Work closely with other team members and management to ensure smooth store operations.
• Participate in regular meetings and training sessions to stay updated on store policies, procedures, and promotions.
• Assist in other areas of the lodge as needed, such as events or special projects.

Qualifications:

• High school diploma or equivalent; some college coursework in retail or hospitality is a plus.
• Previous retail or customer service experience preferred, especially in a boutique or gift shop setting.
• Strong interpersonal and communication skills with a customer-centric attitude.
• Proficiency with POS systems and basic computer skills is preferred.
• Ability to stand for extended periods and lift or carry up to 25 lbs.
• Flexibility to work various shifts, including weekends, holidays, and evenings.
• Knowledge of or interest in the Methow Valley region and its products is a plus.

This will be a part-time position. 

Pay is $17.00 DOE 

Sun Mountain Lodge is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We welcome applications from all individuals, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.