Employment

Company Overview:

Sun Mountain Lodge is a prestigious and well-established lodge nestled in the stunning North Cascades of Washington State. Surrounded by the beauty of nature and offering world-class hospitality, we provide our guests with a memorable experience that celebrates the splendor of the outdoors. We are currently seeking a highly motivated and detail–oriented Controller to join our team and contribute to the lodge’s continued success.

Position Overview:

As the Controller at Sun Mountain Lodge, you will play a pivotal role in overseeing the lodge’s financial operations. You will be responsible for maintaining accurate financial records, implementing sound financial practices, and ensuring compliance with accounting standards. The ideal candidate will have a strong background in accounting, finance, and a passion for the hospitality industry.

Key Responsibilities:

1. Financial Reporting: Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements. Presents reports to lodge management and ownership.
2. Budgeting and Forecasting: Develop and manage lodge budgets, ensuring financial goals and objectives are met. Provide accurate financial forecasts to guide decision-making.
3. Accounting Operations: Oversee day-to-day accounting activities, including accounts payable, accounts receivable, payroll, and general ledger. Ensure accurate and timely recording of financial transactions.
4. Cash Management: Monitor cash flow, manage banking relationships, and optimize working capital to meet the lodge’s financial obligations.
5. Financial Analysis: Conduct financial analysis, including variance analysis and trend analysis, to identify opportunities for cost control and revenue enhancement.
6. Compliance: Ensure compliance with accounting standards, tax regulations, and internal lodge policies. Coordinate financial audits and liaise with auditors.
7. Inventory Control: Oversee inventory management processes to minimize shrinkage and ensure accurate reporting.
8. Vendor Management: Negotiate with suppliers and vendors to secure favorable terms and pricing. Maintain relationships with key suppliers.
9. Team Leadership: Lead and mentor the lodge’s finance team, fostering a culture of accountability and continuous improvement.
10. Advisory Role: Provide financial insights and recommendations to lodge management and ownership to support strategic decision-making.

Qualifications:

• Minimum of 7 years of relevant accounting and finance experience.
• Hospitality experience is required. Food and Beverage experience is preferred.
• Strong understanding of financial principles, budgeting, and financial analysis.
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work independently.
• Strong leadership and team management abilities.

Salary: $85k-$110K

Benefits: Health, Dental, Vision, Generous 401k plan with match, Paid time off

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Job Summary:

The Executive Housekeeper is responsible for overseeing all aspects of housekeeping operations at the lodge. This role includes managing a team of housekeeping staff, ensuring the cleanliness and maintenance of guest rooms and public areas, and upholding the lodge’s high standards of cleanliness and guest satisfaction.

Key Responsibilities:

Team Management:

• Supervise housekeeping staff.
• Schedule and assign duties to housekeeping team members.
• Conduct regular performance evaluations and provide feedback and training as needed.
• Ensure the team adheres to safety guidelines and practices.

Housekeeping Operations:

• Develop and implement housekeeping standards and procedures.
• Inspect guest rooms and public areas to ensure cleanliness and adherence to standards.
• Coordinate with maintenance and front desk teams to address room maintenance and guests requests promptly.
• Manage inventory of cleaning supplies and linens.

Quality Assurance:

• Monitor and maintain high cleanliness and presentation standards.
• Conduct regular quality inspections and address deficiencies.

Budget and Cost Control:

• Prepare and manage the housekeeping department budget.
• Monitor expenses, control costs, and maximize operational efficiency.
• Ensure proper use and maintenance of housekeeping equipment.

Training and Development:

• Provide ongoing training to housekeeping staff on cleaning techniques and safety protocols.
• Foster a culture of continuous improvement and excellence within the department.

Guest Experience:

• Collaborate with front desk and other lodge departments to ensure a seamless guest experience.
• Anticipate guests needs and exceed their expectation in terms of cleanliness and comfort.

Compliance and Regulations:

• Ensure compliance with health and safety regulations, including proper handling of chemicals and sanitation protocols.
• Stay updated on industry trends and best practices.

Qualifications:

• Proven experience in housekeeping management, preferably in a lodge or hotel setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high standards.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Ability to work effectively under pressure and meet deadlines.
• Basic computer skills for record-keeping and scheduling.

What we Offer:

• Salary: $56,000-$62,000 per year
• Benefits: Health, Dental, Vision, Generous 401k plan with match, Possible Relocation Package and Paid time off

Apply Here

Job Overview:

We are seeking a seasoned Housekeeper who will play a dual role in maintaining the cleanliness and order of our guest rooms and public areas while also stepping in as an Acting Supervisor in the absence of the Housekeeping Manager. The ideal candidate will possess a strong eye for detail, excellent organizational skills, and the ability to lead a team to ensure the highest level of cleanliness and guest satisfaction at Sun Mountain Lodge.

Key Responsibilities:

Housekeeping Duties:

• Clean guest rooms, cabins, and common areas to the highest standards, including dusting, vacuuming, mopping, changing linens, and sanitizing bathrooms.
• Restock room supplies such as toiletries, towels, and refreshments.
• Inspect rooms for cleanliness and maintenance issues, reporting any necessary repairs or replacements.
• Maintain cleanliness of hallways, elevators, and other public areas.
• Adhere to Sun Mountain Lodge’s policies and standards for sanitation and safety.

Supervisory Duties (Acting in the Absence of the Housekeeping Manager):

• Lead and supervise the housekeeping team, ensuring efficient and effective completion of daily tasks.
• Coordinate daily housekeeping schedules and assignments.
• Conduct room inspections and ensure that quality standards are consistently met.
• Train and mentor new housekeeping staff, providing guidance and support.
• Address guest complaints or requests promptly and professionally.
• Liaise with other departments to ensure seamless communication and service delivery.
• Assist in inventory management and ordering of supplies.
• Handle administrative tasks such as staff scheduling and reporting when required.

Qualifications:

• Experience: Minimum of 3 years in a housekeeping role, preferably in a luxury hotel or resort setting. Prior supervisory experience is a plus.
• Skills: Strong leadership abilities with excellent communication and interpersonal skills. Ability to manage time effectively and multitask in a fast-paced environment.
• Attention to Detail: Exceptional eye for detail to maintain the highest standards of cleanliness and order.
• Flexibility: Willingness to work various shifts, including weekends and holidays. Adaptability to step into supervisory roles as needed.
• Physical Requirements: Ability to lift, push, and pull heavy objects, and stand or walk for extended periods.
• Certifications: Any relevant certifications in hospitality or housekeeping are advantageous.

Benefits:

• Pay is $20 per hour
• Comprehensive benefits package, including health insurance, paid time off, and retirement plans.
• Opportunities for professional development and career advancement.
• Staff discounts on lodging, dining, and activities at Sun Mountain Lodge.

Apply Today

As the sun sets on another vibrant summer season, we are excited to announce that we are now hiring for winter! As the temperature begins to drop and the world transforms into a winter wonderland, our team is gearing up for a season of warmth and hospitality. Whether you’re passionate about creating a cozy atmosphere in our restaurants, providing exceptional services, ensuring our guests have a memorable winter experience, we have exciting opportunities waiting for you.  Join us as we embrace the enchanting spirit of winter and continue to make lasting memories for our valued patrons. Embrace the chill, and let’s make this winter season one to remember! 

Job Summary:

As a Housekeeper at Sun Mountain Lodge, you will play a vital role in maintaining the cleanliness and comfort of our guest accommodations and public areas, ensuring an exceptional experience for our guests.

Key Responsibilities:

1. Cleaning and Maintenance

• Clean guest rooms, including changing linens, sanitizing bathrooms, and dusting.
• Maintain clean floors, common areas, and public spaces.
• Restock supplies and report maintenance issues.

2. Laundry Duties

• Collect and launder linens neatly.
• Fold and store linens neatly.
• Operate laundry equipment safely.

3. Guest Interaction

• Interact with guests professionally and assist with requests.
• Respect “do not disturb” signs and guests’ privacy.

Qualifications:

• High School Diploma or equivalent
• Previous Housekeeping experience is preferred.
• Attention to detail and ability to work independently.
• Availability to work weekends and holidays.
• Physical stamina and the ability to lift up to 20 pounds consistently and 50 pounds occasionally.
• Be able to perform pushing/pulling actions up to 15 pounds constantly, and up to 30 pounds occasionally.
• Be able to work with all cleaning products.
• Availability to work weekend and holidays.

What We Offer:

Salary Range: $15.74-$19.00 DOE

How to Apply:

If you are a skilled Maintenance Technician with a passion for maintaining and enhancing lodge facilities in a natural setting, we invite you to apply for this position online at Paycom.com

Benefits: Health, Dental, Vision, Generous 401k plan with match, Possible Relocation Package and Paid time off

Sun Mountain Lodge is a premier destination for guests seeking a blend of luxury, adventure, and comfort.  We pride ourselves on providing exceptional service and creating a welcoming atmosphere that feels like a home away from home.

Position Overview:

As a Lodge Porter at Sun Mountain Lodge, you will play a crucial role in ensuring our guests have an outstanding experience from the moment they arrive. You will be the first point of contact, assisting with luggage, providing information, and maintaining the overall cleanliness and orderliness of the lodge premises. This position requires a proactive, friendly, and detail-oriented individual who thrives in a dynamic environment.

Key Responsibilities:

Guest Services:

• Greet guests upon arrival and departure with a warm and friendly demeanor.
• Assist guests with their luggage, ensuring careful handling and timely delivery to rooms.
• Provide accurate and helpful information about lodge amenities, local attractions, and transportation options.
• Escort guests to their rooms and explain the features and services of the lodge.
• Respond to guest requests and inquiries efficiently and courteously.

Property Maintenance:

• Maintain the cleanliness and tidiness of public areas, including the lobby, entrances, and outdoor spaces.
• Perform regular checks and upkeep of common areas to ensure they are welcoming and presentable.
• Assist in setting up and breaking down event spaces as required.

Operational Support:

• Work closely with the front desk and housekeeping teams to coordinate room availability and special guest needs.
• Assist with emergency procedures and provide support during emergency situations.
• Report any maintenance issues or safety hazards to the appropriate departments promptly.

Qualifications:

Experience:

• Previous experience in a hospitality or customer service role is preferred.
• Familiarity with lodge operations or similar environments is a plus.

Skills:

• Excellent interpersonal and communication skills.
• Ability to handle physical tasks such as lifting and carrying luggage.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Other Requirements:

• Availability to work flexible hours, including weekends and holidays.

Pay is $18.00 per hour

How to Apply:

Interested candidates are invited to submit their resume to Paycom.com.

Sun Mountain Lodge is seeking a dedicated and experienced Laundry Attendant Supervisor to oversee the daily operations of our laundry department. The successful candidate will ensure efficient workflow, maintain high standards of cleanliness, and provide leadership and support to the laundry team.

Key Responsibilities

• Supervision & Leadership:
  • Supervise and coordinate the activities of laundry attendants.
  • Provide training, guidance, and support to ensure staff perform duties efficiently.
  • Schedule and assign tasks to ensure timely completion of laundry operations.
• Operations Management:
  • Oversee the sorting, washing, drying, folding, and ironing of linens, uniforms, and other laundry items.
  • Ensure proper use and maintenance of laundry equipment.
  • Monitor inventory levels of laundry supplies and place orders as needed.
  • Conduct regular inspections to ensure cleanliness and quality standards are met.
• Customer Service:
  • Respond to guest requests and concerns regarding laundry services promptly and professionally.
  • Collaborate with other departments to meet the needs of the lodge and its guests.
• Safety & Compliance:
  • Ensure all staff adhere to safety protocols and proper handling of chemicals.
  • Maintain compliance with health and safety regulations.
  • Conduct regular safety training sessions for the laundry team.
• Administrative Duties:
  • Maintain accurate records of laundry operations, including inventory, usage, and maintenance logs.
  • Prepare reports on laundry performance and address any issues or areas for improvement.

Qualifications

• High school diploma or equivalent.
• Previous experience in a laundry operation, preferably in a supervisory role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and meet deadlines.
• Knowledge of laundry equipment and maintenance.
• Familiarity with safety and health regulations.

Physical Requirements

• Ability to lift, push, and pull heavy loads.
• Prolonged periods of standing and walking.
• Ability to work in a hot and humid environment.

Benefits

• Pay is $21.75 per hour
• Health, dental, and vision insurance
• Paid time off
• Employee discounts at Sun Mountain Lodge

If you are a motivated individual with a passion for maintaining high standards of cleanliness and efficiency, we invite you to apply for the Laundry Attendant Supervisor position at Sun Mountain Lodge. Join our team and help us deliver exceptional service to our guests.

To Apply: Please submit your resume on Paycom.com

Sun Mountain Lodge is an equal-opportunity employer and welcomes applicants from all backgrounds to apply.

Company Overview:

Sun Mountain Lodge is a prestigious and well-established lodge nestled in the stunning North Cascades of Washington State. Surrounded by the beauty of nature and offering world-class hospitality, we provide our guests with a memorable experience that celebrates the splendor of the outdoors. We are currently seeking a skilled and dedicated Maintenance- Tech to join our team and help maintain the lodge’s infrastructure and facilities.

Position Overview:

As a Maintenance Technician at Sun Mountain Lodge, you will play a vital role in ensuring the smoother operation and upkeep of our lodge. You will be responsible for conducting routine maintenance, repairs, and improvements to preserve the lodge’s physical assets. The ideal candidate should have a strong background in maintenance and a passion for creating a safe and comfortable environment for guests.

Key Responsibilities:

1. General Maintenance: Perform routine maintenance tasks such as plumbing, electrical repairs, carpentry, and HVAC system maintenance to ensure the lodge’s facilities are in excellent working condition.
2. Emergency Repairs: Respond promptly to emergency maintenance requests to address issues that may affect guest safety or comfort.
3. Preventative Maintenance: Implement a preventative maintenance schedule to proactively address potential issues and extend the lifespan of equipment and facilities.
4. Landscape Maintenance: Maintain the lodge’s outdoor areas, including gardens, trails, and recreational facilities, ensuring they are safe, clean, and visually appealing.
5. Equipment and Appliance Repair: Troubleshoot, repair, ad maintain equipment and appliances in guest rooms, common areas, and staff facilities.
6. Inventory Management: Keep track of maintenance supplies and equipment inventory, ensuring adequate stock levels for routine and emergency repairs.
7. Safety Compliance: Adhere to safety protocols and guidelines, ensuring that all maintenance activities are conducted safely and in compliance with local regulations.
8. Guest Interaction: Interact with guests professionally and courteously, addressing the maintenance concerns promptly and effectively.
9. Reporting: Maintain accurate records of maintenance activities, including work orders, repairs, and expenses. Provide regular maintenance reports to lodge management.
10. Collaboration: Collaborate with other lodge departments to ensure that maintenance tasks are completed efficiently and with minimal disruption to guests.

Qualifications:

• Handyman experience preferred
• Experience as a maintenance technician, preferably in a hospitality or lodge setting
• Strong knowledge of maintenance procedures, including electrical, plumbing, HVAC, and carpentry.
• Physical stamina and the ability to lift heavy objects and work in various weather conditions.
• Excellent problem-solving skills and attention to detail.
• Knowledge of safety regulations and practices.
• Be able to read and understand product and equipment labels, instructions, warnings, and directions, and have legible handwriting skills.
• Valid Washington State Drivers License and be insurable.

How to Apply:

If you are a skilled Maintenance Technician with a passion for maintaining and enhancing lodge facilities in a natural setting, we invite you to apply for this position online at Paycom.com

Salary: $22 per hour

Benefits: Health, Dental, Vision, Generous 401k plan with match and Paid time off.

We are seeking enthusiastic and customer-focused individuals to join our banquet team as Banquet Servers. The Banquet Server plays a crucial role in delivering outstanding dining experiences to our guests during weddings, conferences, and special events. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Set-Up and Breakdown: Assist with the set-up and breakdown of banquet rooms, including arranging tables, chairs, linens, and tableware according to event specifications.

• Service Excellence: Provide professional, attentive, and friendly service to guests throughout events, including serving food and beverages, clearing tables, and replenishing supplies as needed.

• Menu Knowledge: Familiarize yourself with the menu offerings and be able to answer guest questions regarding food and beverage options.

• Team Collaboration: Work closely with the banquet team, chefs, and event coordinators to ensure seamless execution of events and timely service to guests.
  

• Adherence to Standards: Follow established service standards, including proper serving techniques, food safety protocols, and dress code guidelines.

• Customer Satisfaction: Anticipate and respond to guest needs promptly and courteously, ensuring a positive and memorable dining experience.

• Cleanliness and Organization: Maintain cleanliness and organization in banquet areas, including keeping serving stations stocked and tidy throughout events.

• Problem Resolution: Handle guest complaints or issues with professionalism and escalate to management as needed to ensure guest satisfaction.

Qualifications:

• Previous experience in banquet service or a similar hospitality role is preferred but not required. We are willing to train candidates with a positive attitude and a strong work ethic.
• Excellent communication and interpersonal skills, with a friendly and outgoing personality.
• Ability to multitask and work efficiently in a fast-paced environment while maintaining a high level of professionalism.
• Strong attention to detail and a commitment to delivering exceptional service to guests.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Physical stamina to stand, walk, and lift trays or equipment for extended periods.

Pay starts at $16.28 plus tips

Must have or acquire food handler and alcohol serve permit (bartenders).

Food Worker Card | Washington State Department of Health

Get an Alcohol Server Permit | Washington State Liquor and Cannabis Board

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Sun Mountain Lodge is seeking an enthusiastic and customer-oriented individual to join our team as a Bartender. As a Bartender you will be responsible for creating a welcoming atmosphere for our guests.

MUST BE LOCAL TO THE REGION

Job Duties:

• Greet guests with a warm and friendly demeanor upon their arrival.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and specialty drinks, following established recipes and guest preferences.
• Provide friendly and attentive customer service, engaging with guests to ensure their needs and preferences are met while maintaining a welcoming and hospitable atmosphere.
• Process a comprehensive understanding of the beverage menu, including ingredients, flavors, and pairing, to make informed recommendations to guests.
• Accurately take and process beverage orders, ensuring prompt and efficient service while complying with responsible alcohol service regulations.
• Monitor and maintain inventory levels of alcoholic and non-alcoholic beverages, garnishes, and supplies, and place orders as needed to ensure a well-stocked bar.
• Maintain a clean and organized bar area, including the proper cleaning of glassware, utensils, and equipment, and adhere to health and safety guidelines.
• Handle cash and credit card transactions accurately, maintain a cash drawer, and settle payments in compliance with lodge procedures.
• Suggest additional menu items, promotions, or special offerings to enhance the guest experience and increase sales.
• Stay updated on industry trends and attend training sessions as required to continuously improve bartending skills.

Qualifications:

• Previous bartending experience in a hotel, lodge, restaurant, or similar hospitality environment is preferred.
• Strong knowledge of mixology, cocktail preparation, and beverage presentation.
• Excellent communication and interpersonal skills, with a friendly and outgoing personality.
• Ability to work in a fast- paced environment while maintaining attention to detail.
• Physical stamina and the ability to stand for extended periods and lift moderate weights (e.g., cases of beverages).
• Flexibility in work hours, including evenings, weekends, and holidays.

Salary Range:

$16.28 -$17.00 per hour plus tips.  Average rate of pay with tips is around $25-$35 per hour

Benefits: Health, Dental, Vision, Generous 401k plan with match, and Paid time off

If interested, please go to the Paycom website to apply.

Sun Mountain Lodge is seeking a dedicated and hardworking individual to join our team as a Dishwasher. The primary responsibility of this role is to ensure the cleanliness and sanitation of all dishes, utensils, and kitchen equipment. The ideal candidate should be efficient, organized, and able to work in a fast-paced environment, supporting the kitchen staff in delivering exceptional dining experience to our guests.

Responsibilities:

• Dish Cleaning: Wash, rinse, and sanitize dishes, pots, pans, and other kitchen utensils using the appropriate cleaning equipment and procedures.
• Equipment Maintenance: Ensure the proper cleaning and maintenance of dishwashing equipment, including regular cleaning and occasional troubleshooting.
• Kitchen Organization: Maintain cleanliness and organization in the dishwashing area, including the storage of clean dishes and utensils.
• Trash and Recycling: Dispose of trach and recycling according to the lodge’s waste management guidelines.
• Assistance: Assist the kitchen staff as needed, including basic food preparation tasks, such as peeling and chopping ingredients, and maintaining the overall cleanliness of the kitchen.
• Adherence to Safety Standards: Follow all safety and sanitation policies when handling food and kitchen equipment.
• Efficiency: Work quickly and efficiently to keep up with demands of the kitchen during busy periods.
• Teamwork: Collaborate with other kitchen staff to ensure a smooth and efficient operation.

Qualifications:

• Previous experience in a similar role is preferred but not required.
• Ability to work in a fast-paced and high-pressure environment.
• Strong work ethic and dedication to maintaining cleanliness and hygiene standards.
• Physical stamina and the ability to stand for long periods and life heavy objects.
• Basic understanding of kitchen sanitation procedures and guidelines.
• Excellent time management and organizational skills.
• Strong communication and teamwork abilities.

What we Offer:

• Pay is $16.28 – $17.00 DOE
• Benefits: Health, Dental, Vision, Generous 401k plan with match, and Paid time off

If interested, please go to the Paycom website to apply.

 Job Summary:

The Night Auditor at Sun Mountain Lodge plays a crucial role in ensuring the financial accuracy and smooth operation of the Lodge during overnight hours. This position is responsible for handling various financial transactions, reconciling accounts, and providing exceptional guest service, all while maintaining the highest level of professionalism and confidentiality.

Key Responsibilities:

Financial Duties:

• Conduct the nightly audit process, including balancing and reconciling all resort revenue streams, such as room revenue, food and beverage, and other outlets.
• Verify the accuracy of all guests transactions, including room charges, cash payments, credit card transactions, and discounts
• Prepare and distribute daily financial reports and summaries to the management team.
• Address discrepancies or errors promptly and report them to the appropriate department.

Guest Services:

• Provide a warm and welcoming environment for late-arriving and departing guests, offering assistance and answering inquiries as needed.
• Handle check-ins and check-outs for guests arriving or departing during the night shift.
• Respond to guest requests and concerns, resolving issues or escalating them to the appropriate department when necessary.

Security and Safety:

• Monitor the security cameras and ensure the safety and security of guests and the property during the night
• Conduct routine safety checks and report any suspicious activity or incidents to the proper authorities

Administrative Tasks:

• Update and maintain guest records and reservations in the property management system
• Assist with the preparation of the daily schedule for housekeeping and maintenance staff.
• Perform various clerical duties such as answering phones, responding to emails, and handling paperwork

Cash Handling

• Safely handle cash, checks, and credit card transactions
• Prepare cash deposits and ensure the accuracy of cash drawer balances.
• Follow resort policies and procedures for secure cash handling and reporting.

Communication

• Maintain effective communication with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Relay important information to the daytime front office team and management.

Compliance and Reporting:

• Ensure compliance with all resort policies, procedures, and industry regulations.
• Prepare and submit required financial and operational reports to management.

Qualifications:

• High school diploma or equivalent; college coursework in accounting or hospitality is a plus
• Previous experience in night audit, accounting, or front desk operations is preferred
• Proficiency in property management systems and accounting software.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and handle responsibility during night shifts.
• Basic knowledge of security protocols and emergency procedures.

The Night Auditor plays a pivotal role in maintaining the financial integrity of the resort while ensuring guest satisfaction during the late-night hours. This position requires a diligent and responsible individual who can balance financial tasks with excellent guest service skills. If you are someone who thrives in a nighttime environment, values accuracy, and enjoys providing exceptional service, we welcome your application to join our team.

Apply Here

Salary Range :  $19-$23 per hour